NFCS FAQ//REVIEWS
…WHAT TYPES OF CLEANING PLANS DOES NFCS OFFER??? NFCS OFFERS ONE TIME AND RECURRING CLEANING SERVICES. THE INITIAL/ONE TIME STANDARD CLEAN SETS THE FOUNDATION BY CLEANING EVERYTHING YOU CAN SEE AND GIVING YOU THE OPTION TO CHOOSE ONE DEEP CLEAN ITEM SO THAT YOUR BIGGEST STRESSOR IS TAKEN CARE OF IMMEDIATELY. THE INITIAL/ONE TIME DEEP CLEAN TAKES EVERYTHING EVEN FURTHER AND COMPLETELY RESETS THE HOME IN ONE VISIT. RECURRING BIWEEKLY OR MONTHLY SERVICES AND THEIR DISCOUNTED RATES ARE AVAILABLE ONLY AFTER AN INITIAL STANDARD OR INITIAL DEEP CLEAN. THEY ROTATE THROUGH THE DEEPER TASKS EVERY SIX MONTHS SO YOUR SPACE ALWAYS STAYS BEAUTIFULLY MAINTAINED AND YOU CAN TRULY EXHALE.
​…HOW DOES NFCS SET PRICES??? NFCS USES FLAT RATES THAT ARE ALWAYS VISIBLE TO ITS CURRENT AND FUTURE CLIENTS. MOST HOMES IN THE INDIANAPOLIS AREA ARE BETWEEN EIGHTEEN HUNDRED AND TWO THOUSAND SQUARE FEET AND WE'VE STRUCTURED OUR PRICING AROUND WHAT MAKES SENSE FOR POTENTIALLY MOST OF OUR CLIENTS. RECURRING SERVICES ARE DISCOUNTED AT RATES TO ENSURE THAT THE STANDARD BASELINE SET DURING THE INITIAL CLEAN IS EASILY MAINTAINED.
…WHAT IS THE ENTREPRENEURS SPECIAL??? A PLAN SPECIFICALLY CRAFTED FOR THE SOLO ENTREPRENEURS WHO ARE BUSY TURNING VISION AND DREAM INTO REALITY AND SUCCESS. WE HANDLE THE CLEANING SO YOU CAN FOCUS ON THE COME-UP. GET BACK YOUR TIME, AND A SPACE THAT FUELS YOUR AMBITION TO BUILD AN EMPIRE. SLOTS ARE LIMITED FOR THIS SPECIAL-- REACH OUT NOW FOR MORE DETAILS AND AVAILABILITY!
…WHAT PRODUCTS DO YOU USE AND ARE THEY SAFE??? WE USE OUR OWN HOUSE MADE CLEANING SOLUTIONS, RELENTLESSLY CRAFTED AND RIGOROUSLY TESTED IN SMALL BATCHES TO PERFECTION. WE INVESTED OUR TIME IN THIS TO ENSURE THAT ALL OF OUR PRODUCTS STAND UP WHERE IT MATTERS MOST... ECO FRIENDLY, NON TOXIC, PET SAFE, CHILD SAFE, AND UNBEATABLY EFFECTIVE. WE ALSO USE ECO FRIENDLY BOOSTERS SUCH AS BAKING SODA AND BAR KEEPERS FRIEND FOR MORE STUBBORN AREAS. IF YOU HAVE PERSONAL PRODUCTS YOU WOULD LIKE US TO USE, JUST LET US KNOW BEFORE YOUR CLEAN SO THAT WE CAN DELIVER PRECISELY WHAT YOU ENVISION.
…HOW DOES NFCS CARE FOR FRAGILE ITEMS, PET FRIENDLY HOMES, AND HEAVILY DECORATED SPACES??? WE ALWAYS TAKE A GENTLE APPROACH AROUND ANYTHING FRAGILE OR SENTIMENTAL. WE DO NOT RELOCATE THESE ITEMS UNLESS YOU REQUEST IT. WE ARE EXPERIENCED WITH HOMES THAT HAVE PETS, HEAVY SHEDDING, CHILDREN, TOYS, AND LARGE AMOUNTS OF DECOR. WE CLEAN THOROUGHLY WHILE KEEPING YOUR SPACE UNDISTURBED AND COMFORTABLE.
…WHAT DOES NFCS NOT DO FOR SAFETY OR LIABILITY REASONS??? NFCS IS FULLY LICENSED, BONDED AND INSURED. HOWEVER, WE DO NOT HANDLE TASKS LIKE DISHES, LAUNDRY, ORGANIZING CABINETS, CLOSETS OR DRAWERS, BIOHAZARD CLEANING, MOLD REMOVAL, DELICATE LIGHT FIXTURES, WINDOWS HIGHER THAN SEVEN FEET, CEILING FIXTURES OR CORNERS ABOVE NINE FEET, OR MOVING ANY ITEMS OVER TWENTY POUNDS. WE'RE NOT ASHAMED TO SAY WE CLEAN WITH SAFETY IN MIND.
...DO I NEED TO BE HOME DURING MY CLEANING??? YOU DO NOT HAVE TO BE HOME. ENTRY CAN BE ARRANGED WITH A DOOR CODE, A KEY, OR A LOCKBOX. MANY CLIENTS LOVE COMING HOME TO THE UNMATCHED FEELING OF A COMPLETELY RESET SPACE, BUT YOU ARE ALSO WELCOME TO BE HOME IF YOU PREFER.
…HOW DOES CUSTOM SCHEDULING WORK??? NFCS HANDLES ALL SCHEDULING TO KEEP EVERYTHING CONSISTENT. BIWEEKLY CLIENTS ARE KEPT ON A TRUE TWO WEEK ROTATION AND MONTHLY CLIENTS RECEIVE THE SAME LEVEL OF STRUCTURE. WE CONFIRM APPOINTMENTS CLEARLY AND COMMUNICATE PROMPTLY. FEEL FREE TO LET US KNOW ABOUT ANY SPECIAL REQUESTS OR AREAS THAT NEEDS PRIORITIZED PRIOR TO SERVICE SO THAT WE CAN TAILOR OUR SERVICES TO MEET AND EXCEED YOUR NEEDS
​…WHAT IS YOUR CANCELLATION OR RESCHEDULING POLICY??? WE UNDERSTAND THAT LIFE HAPPENS. WE KINDLY REQUEST A TWENTY-FOUR HOUR NOTICE FOR ANY CHANGES. THIS ALLOWS US TO PRIORITIZE YOUR RESCHEDULING. WE WANT TO MAKE SURE YOUR HOME STAYS BEAUTIFULLY MAINTAINED WITHOUT YOU HAVING TO LIFT A FINGER.
…HOW DO YOU HANDLE PRIVACY AND SECURITY??? NFCS IS OWNER OPERATED WHICH MEANS YOU ALWAYS KNOW EXACTLY WHO IS ENTERING YOUR HOME. WE DO NOT USE TEMPORARY WORKERS OR OUTSIDE CLEANERS BECAUSE WE WILL NOT RISK OUR BRAND'S RESULTS OR STANDARDS. YOUR SAFETY AND PRIVACY ARE ALWAYS RESPECTED AND YOU WILL HAVE THE SAME CLEANER EVERY TIME.
…WHAT SHOULD I DO TO PREPARE MY HOME BEFORE CLEANING??? PLEASE MAKE SURE THE SINK IS FREE OF DISHES SO WE CAN CLEAN IT PROPERLY. WE DO NOT HANDLE DISHES, LAUNDRY, OR THE ORGANIZING OF CABINETS, CLOSETS OR DRAWERS. A SIMPLE GENERAL TIDY UP HELPS US CLEAN EFFICIENTLY WITHOUT MISPLACING ANYTHING.
…HOW DOES PAYMENT WORK??? NFCS ACCEPTS CASH, BANK TRANSFERS, AND SECURE ONLINE PAYMENTS THROUGH OUR WEBSITE.  PAYMENT IS REQUIRED BEFORE NFCS CLEANING SERVICES ARE STARTED.
…WHAT HAPPENS IF SOMETHING GETS DAMAGED??? WE ASSURE YOU THAT NEW FOUNDATION IS COMPLETELY LICENSED, BONDED AND INSURED. IF ANYTHING IS EVER DAMAGED DURING A CLEAN, WE WILL ADDRESS IT WITH YOU IMMEDIATELY AND RESOLVE IT DIRECTLY. HONESTY AND ACCOUNTABILITY ARE PART OF OUR STANDARD.
...DO YOU OFFER REWARDS FOR REFERRALS OR LOYAL CLIENTS??? YES. BIWEEKLY AND MONTHLY CLIENTS RECEIVE A BUILT IN DISCOUNT PRICE. HOWEVER, BIWEEKLY CLIENTS DO RECEIVE A SLIGHTLY LARGER DISCOUNT BECAUSE THEY ARE WITH US MORE OFTEN. AND OF COURSE, WE DO HAVE LOYALTY AND REFERRAL REWARDS. FEEL FREE TO ASK US ABOUT THEM ANYTIME! IT’S ALL PART OF HOW WE SHOW OUR GRATITUDE FOR HELPING THE NFCS COMMUNITY GROW.
...IS THERE A WAY TO GIVE FEEDBACK OR REVIEW AFTER A CLEANING??? YES. FEEDBACK IS ALWAYS WELCOME ON OUR GOOGLE BUSINESS PAGE. WE VALUE FULL TRANSPARENCY FOR ALL CURRENT AND FUTURE CLIENTS. Â IF THERE ARE ANY NEEDED ADJUSTMENTS TO YOUR HOME POST-SERVICE PLEASE REACH OUT TO US DIRECTLY WITHIN 24HOURS AS WELL SO THAT WE CAN COME CORRECT THE ISSUE FOR YOU AS QUICKLY AS POSSIBLE.